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Privacy Policy

Find out what information Vertical Explorers collects about you, and how it may be used.

Our website address is: http://vepakistan.com.

Summary

Vertical Explorers Expeditions Treks & Tours is committed to protecting your privacy. We work hard to keep the information you give to us safe. We follow tight security procedures on how your personal information is used and stored, we limit who sees it and we have a number of processes in place to stop unauthorised access to it. This privacy policy explains how in more detail. This policy applies to our website and to our processing activities in general.

This policy covers our commitment to comply with the General Data Protection Regulation (GDPR) and other relevant data protection legislation. When we refer to “we”, “our” or “us” this means Vertical Explorers Expeditions Treks & Tours.

Registered address: Airport Road Skardu, Gilgit Baltistan Pakistan
Department of Tourist Services Islamabad Registration Number: 1008

When we refer to “personal information” within this policy we mean “personal data” as defined under the GDPR. (“Personal data” means any information which relates to a living individual who can be identified either directly or indirectly such as a name, an email address, or other personal details).

We collect your personal information to ensure we operate effectively and provide you with the best experiences with our products and services. The aim of this policy is to inform you about how we use your personal information and your choices, including how to access and update your personal information.

We may make changes this policy from time to time by updating this page, so encourage you to refer back to this policy. If we make any significant changes we will endeavour to notify you.

 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to contact us

If you have any questions about this policy or wish to exercise any of your privacy rights, please use the following contact information:

Write to us: Data Protection, Vertical Explorers Expeditions Treks & Tours, Email us: dataprotection@vepakistan.com

The personal information we collect

When you express an interest or book a holiday with us you may provide us with personal information relating to yourself or others (for example children travelling with you) this may include:

• Your contact details i.e. your name, address, email address and phone number
• Passenger information, passport details and other ID documents
• Relevant medical data and special dietary requirements
• Credit/bank account details
• Travel insurance details
• Emergency contacts/next of kin

We collect this information in order to fulfil your request for our products and services or to provide your holiday arrangements.

When using our website, we will also collect information about how you use our site.

How we use personal information

We use your personal information for the following purposes;
• General administration
• To respond to your enquiries
• To process your booking and provide you with our holiday services

We conduct these activities at your request.

• To send you future marketing communications regarding our products and services

We will only send you marketing communications where you have actively opted-in to receive them. You can opt-out at any point in the future. We will only send you such messages about our own products and services and will not share your personal information with other organisations for their own marketing purposes.

In order to ensure our marketing communications are relevant to you, we may use details such as your purchasing history, geographical location, gender and age to send messages which we feel will be of specific interest to you.

In order to maximise the performance of our website and to improve individual user experience we collect data on how you use our site.

Your choices regarding your personal information

How to stop direct marketing communications

You can update or stop receiving marketing communications from us at any time in the following ways:

You can click on the unsubscribe link on any of our promotional emails, tell us during a call or by writing to us:

Write to us: Data Protection, Vertical Explorers Expeditions Treks & Tours, Email us: dataprotection@vepakistan.com

How to access your personal information

You have the right to request that we provide you with the personal information we hold for you and what we are using it for. This is known as a “Subject Access Request”. Upon receipt of such a request we may ask you to provide proof of your identity. We will respond to your request at least within one calendar month. To exercise this right please:

Write to us: Data Protection, Vertical Explorers Expeditions Treks & Tours,

Email us: dataprotection@vepakistan.com

How to amend or request that your information is erased

Please let us know if the personal information we hold for you is incorrect or needs updating and we will amend our records.

You also have the right to request that we erase your personal information, we will respond to such a request within one calendar month. To exercise either of these rights please:

Write to us: Data Protection, Vertical Explorers Expeditions Treks & Tours, Email us: dataprotection@vepakistan.com

If you have any questions about how we have handled your personal information or are unhappy in anyway, please contact us.
Do we share your personal information?

We will share your personal information with airlines and our suppliers, in order for us and them to fulfil your booking requirements.

We also use service providers, based in Pakistan, who we may share your personal information with. For example, we use a mailing house to send our brochure requests. The personal information we provide will always be limited to the personal information required for the specific service.

How we keep personal information secure

We are committed to protecting the security of your personal information. The personal information we collect is held on our US servers and we have robust measures in place to prevent any unauthorised access. We limit access to personal data, especially where this may be sensitive information. We use secure methods to ensure personal information is protected when we transmit it to other organisations, for the purposes of fulfilling a request and or a holiday booking.

How long we keep personal information

We only keep your personal data for as long as necessary to fulfil the requests and booking you have made with us. Many of our customers return to book future holidays, we do therefore store a minimal amount of information for longer, so we can provide a good customer service for you. We may also keep personal information for essential purposes such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this.

Using external links                                                      

Our website may contain links to other websites. Please remember that when you use a link to go from our website to another website our Privacy Policy no longer applies. If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your personal information.