Understanding Customers – The key to success
Our secret of success is a sincere and committed approach to tourist’s requirements, anticipating their needs and working towards providing fuller satisfaction to this effect. We believe that understanding a tourist as an individual is extremely important before delivering them quality service. We wish to establish a friendly relationship with them so that an environment of mutual faith is created wherein every issue and problem can be discussed with ease. We bundle everything together, including hotels, and most taxes & fees, into one simple price with no surprises. Whether it’s helping you select a destination, taking you to and from the airport or 24-7 support, we are there for you every step of the way. We handle the details so you can focus on the perfectly planned, stress-free getaway.
Personal Customized Services – Total Flexibility
We provide you services that are best suited to your needs. We are aware that each customer has his/her own requirements, preferences and constraints in terms of destinations, time and budget. Hence, we try to give you what you most desire.
It’s where inclusiveness meets choice and we’re pretty excited about it. Choose exactly the holiday you want. There are over dozens of featured itineraries to all over Pakistan. You can also amend these to visit the areas you want to see. Just let us know your requirements. Have a go yourself or just let us know your available time, your must-sees, preferences and special interests. We will suggest an itinerary and from then on it is a matter of fine-tuning so that you get exactly what you want. We make is simple for our clients to have the experience of a life time. From pre-tour planning to 24-hour-on tour support. We do our utmost to ensure that your holiday runs as smoothly as it possibly can.
Finally, we’ll also customize any program we offer or create a tour just for you. You’ll enjoy the same great pricing without the customization premium others charge.
Expert Professional Guides
Our passionate team travels all the place we take you, creating new experiences and staying ahead of the latest travel trends. Only the most experienced guides will show you around, who’ve been picked by us. We have been in operations since 2006 and served various customers and satisfied them. On all of trips, you’ll be led by a local, expert, English-speaking guide who will make each destination come alive like only a resident can. Plus, with a professional Tour Manager at your service and local guides by your side you’ll never miss a thing. Our guides will bring our destinations to life with firsthand, in-depth knowledge of their cities, towns, and neighborhoods and may even add some unexpected off-itinerary adventures.. They speak the language. They know the history. Often times it is our incredible guides our travelers remember and reminisce about most when they recount their experience.
Safety Security & 24/7 Reassurance
Our clients’ safety and security is our top goal. your safety is our prime concern. Keeping our staff highly motivated and ready to deal with the needs of our clients and the quality of our trips.
We’re passionate about travel and we love helping you put together a journey you’ll remember for a lifetime. According to each program we set a particular guide to client ratio, and also add an assistant guide in many of our trips. We are personally acquainted with all the destinations you visit and are well prepared for all occurrences, whether these are concerned with your personal health and comfort, logistics, or acts of God, such as climatic events. In every area of travels, we follow strict working procedures and rules. We take our precautions in advance to ensure that you are not exposed to jeopardy or inconvenience. This is why we visit all the destinations ourselves, sampling the food, service, comfort, hygiene, staff competence, management enthusiasm and guiding expertise, so that we know exactly what our clients can expect, and we keep a tight watch that standards are never allowed to slip. Vehicles are also regularly inspected and serviced by experienced mechanics and new replacement parts are sourced on time.
Once you’re on your trip, we have a dedicated emergency line that is manned 24/7, not by an answering service, but by our managers, who know what to do to help you (even if it’s in the middle of the night). As an expert and specialized service provider, we have personal contacts on call in all areas to provide assistance should it prove necessary, but since we take extra care in all respects, having customer safety and satisfaction is a more important goal than mere namesake, we can offer you the very best of preplanning, on tour experience and aftercare. When you book your tour with Vertical Explorers, you have a team watching out for you no matter where you go. We are contactable every day, and before, after, and throughout your trip, to ensure your perfect peace of mind and the best possible experience. In an emergency, would you like to count on the agency that takes two or three days to get back to you, or us?
Come with your own interests and curiosities. We’ll give you the freedom to explore them.
Operating – Across Entire Pakistan
We are aware of every part of Pakistan and can guide you anywhere you go. We have our offices in major destinations and contacts in various other destinations. Even in the remotest part of Pakistan we have our associates who have been providing services to our valuable clients. We can make bookings for you at any place and any hotel of your choice. We also have expert guides who are immensely knowledgeable. They can help you understand the place you are visiting without any problem.
Sole Raison D’etre
We desire to earn much more than mere profits. Delivering value for what our customer is spending in terms of time and money is of paramount importance to us. It is because of this that we make extra effort, even at the cost of foregoing a bit of our profit, to bring that sense of satisfaction in the hearts of our customers. We believe in building long term relationship with our customers. For us, satisfied customers is the greatest return for our service.
Prepared for Emergencies
you can be certain that our staff and equipment is prepared to handle any emergency situation that may arise. We are always up-to-date on health regulations, advisories and current events, so that you are well prepared and in compliance with all requirements, as well as being covered by alternative arrangements in the event of severe weather, civil or political emergencies. We can also assist you in sourcing appropriate travel insurance to cover medical assistance, evacuation and other travel unforeseen elements as described. On our Expeditions and strenuous treks VE, carries emergency satellite telephones , giving us instant response times versus no cell phone signal coverage.
No one will dispute the value of small groups while on tour—allowing you more personal and intimate interactions with the sites and culture of your destination. But most companies that feature small group experiences price their tours at a premium, making the comfort and convenience of small groups an expensive value-add. We consider small groups a must, and our tours include no more than 16 travelers (and often much fewer)—without the premium price.
Experiences, not only sightseeing
We are committed to exceeding expectations, and we begin by We’ve spent over 15 years crafting and refining tour itineraries full of must-see sites and cultural inclusions to deliver a deeper experience. But we’ve also learned that a tour is more than just a visit to a place or site. That’s why we’ve built insider access to unique cultural encounters into every one of our itineraries: like sharing tea and lively discussion with a local; dining with villagers in an authentic village; visiting an artisan’s weaving place and learning about their craft. Cultural immersion is a signature feature of Vertical Explorers, so you’ll know you’ve experienced the essence of the country.
Cultural exchanges with Locals
Culture and cuisine go hand in hand. One of the most valuable and long lasting experiences of travelling is the cultural encounter that you can experience. We encourage communicating with different people, living alongside small communities, tasting new food and encountering new ways of life, all of which greatly enhance the experience and contribute to an increased personal cultural awareness. Savor the flavors and become united by the universal language of food. We connect you with locals who are proud to welcome you into their community and share their stories through food – not only to experience the regions’ delicacies, but also the way of life. Be adventurous and try the foods and flavors that sustain life in this corner of the world. They may even teach you how to make it at home.
Added Value: A choice of transport, Accommodation
With us, where you stay is very much part of the experience. Wherever possible we select best accommodation to suit your budget, which we’ve personally tracked down and visit regularly. By “best” we do not necessarily mean most expensive but notably interesting, characterful and convenient.
We’ll choose the best ways for you to travel, depending on your timetable, budget and tastes. We’ve travelled most routes ourselves and know all the options: road, rail, air and water.
On our tailor-made tours we aim to provide a service value that is hard to match. As an example, on arrival in Pakistan we now provide our clients with a local mobile phone pre-programmed with all the numbers you might need; if asked we will also provide a prepaid wifi dongle so you can remain permanently connected. With our personal knowledge of the properties we use we are often able to secure the best rooms and organise special events unique to us.
Promotion of Responsible Tourism
We do not just promote tourism, we promote responsible tourism. We are aware, and also make you aware of the advantages of responsible tourism, of protecting the natural beauty of the place you are visiting. We encourage our customers to enjoy their trip whilst at the same time become instrumental in benefiting the locals and environment of the place.
Sustainable Eco Tourism Policy – Differences to Locals
Vertical Explorers is a socially active enterprise. We see our responsibility as helping to protect as well as promote the destinations we go to, and we see ourselves as part of the communities we have been visiting for so many years.
We believe that this attitude and the loyalty it brings is a big part of what being responsible means, plus our groups have a more enjoyable holiday. In fact the feedback we get always mentions the professionalism and friendliness of our staff, most people describe it more as a family than a company! We strive to make a difference regionally, locally and individually. From connecting you with our initiatives to bringing you closer to the local communities of the regions we visit, Through local community volunteering and support, we make an impact in the places where we work. We make a difference in the places where we travel. Our only goal is to give back to the communities; we travel – regardless of circumstance – the opportunity to accomplish their dreams.
We are conscious of the fragility of our environment, and aggressively pursue policies of conservation and preservation throughout our operations.
Best Price Unbeatable Value…. and contribution to the local economy
We are local and because we are based in Skardu, Islamabad and Karachi, we can operate directly without any intermediaries. This way we are able to be right by your side while you travel and are we able to keep our costs lower which benefits you. You book directly with the owners, not agents or intermediates. Our prices really are lower – guaranteed. Because of the way we work, our costs are lower and so are our prices. it is not just a matter of our very affordable prices; it’s also what we include that makes the value of our trips so good.
We invest in small local communities who share our principles of Care, Service & Excellence. We carefully manage our advertising budget. And we depend on word-of-mouth and technology to lower our operational costs. Our Services are personal, our groups are small, there are no middlemen, and we give the local communities an opportunity to showcase their excellence. Best of all – it’s excellent value for your money, and great for the local economy!
Whereas overseas companies operate trips for large groups. Many of these companies are merely agents for local companies. You’re paying to keep the middlemen in business! We care about our porters and the environment
Our guides climb to mountains in Gilgit Baltistan in every two weeks, unlike some big name international companies who fly their guides one time a year.
Private Airport transfers & Reservation Assistance
Our private car service is included on all tours (This service is included within a 20-mile radius from airport gateways.
Service is available between 21 and 50 miles for a small fee)to anywhere
in Pakistan, allowing you to start your journey relaxed and care free.
Arrival in Style
your driver will be waiting to collect your bags and drive your hotel.
Depart in Style
You will be taken to the airport in plenty of time for your flight.
If requested, VE staff takes care of making hotel reservations before and after your travel vacation.
Travel Solo – No Single Supplements
If you are joining one of our adventures as a single person, we’ll match you with another traveller of the same gender and you won’t be charged anything extra for the vast majority of our trips. If you however want a guaranteed single occupancy, we can also arrange that for at a small additional charge.