During your Vertical Explorers Pakistan tour, you will have the opportunity to evaluate every aspect of your experience with us. Our dedicated team carefully reviews each evaluation to identify areas of excellence and areas for improvement.
You can access the tour evaluation through the VE Evaluation Form available on our website. The evaluation form will be accessible once your tour commences, allowing you to provide real-time feedback throughout your journey. Your responses will be automatically saved as you progress through the evaluation, with the option to revise them at any time.
If there are multiple individuals in your travel group, each member will have the opportunity to complete their own personalized evaluation.
In the event that you are unable to access the Vertical Explorers Pakistan website during your tour, you will have a five-day window after your return to complete the evaluation.
Upon completing the evaluation, you will be prompted to submit it to Vertical Explorers Pakistan. Please note that once the evaluation is submitted, changes cannot be made.
Your feedback is invaluable to us as we strive to deliver exceptional tours and experiences tailored to the needs of our travelers in Pakistan. We sincerely appreciate you taking the time to share your insights with us. For further assistance or inquiries, please contact us at +92 (0)31 555 444.
Welcome back! We trust that your Vertical Explorers Pakistan expedition was a rewarding experience. To share your feedback regarding your journey, kindly fill out the VE Evaluation Form. Please ensure to include the tour name and date in your submission.
Your input is highly appreciated and will be carefully reviewed by our Customer Loyalty & Engagement team. We will then relay your feedback to the relevant departments. Should you wish to have a more in-depth discussion about your tour, please specify this in your submission along with your preferred method of contact (email or phone).
Thank you for taking the time to provide us with your valuable feedback!
We regret to learn that there was an issue during your Vertical Explorers Pakistan tour. Should you wish to address your concerns with a member of our Customer Loyalty & Engagement team, kindly complete the VE Evaluation form.
Please provide the following details in your message: the name and date of your tour, a detailed description of the problem encountered, and your preferred contact method (email or phone). We endeavor to respond within 3-5 business days to engage in a discussion regarding your tour experience. Your feedback is invaluable to us, and we strive to ensure your satisfaction with our services.
For further assistance, please contact us at +92 (0)31 555 444.
Vertical Explorers Pakistan strives to provide exceptional travel experiences. However, there are instances where excursions may need to be canceled, which can occur due to factors such as low participation, adverse weather conditions, or unforeseen closures. In such cases, Vertical Explorers Pakistan reserves the right to cancel optional excursions during the tour.
Refund Process for Group Canceled Excursions
If Vertical Explorers Pakistan cancels an excursion that your entire tour group was enrolled in, you will receive a full refund for the excursion cost. This refund will be processed back to your original payment method within 10 to 12 weeks from the conclusion of your tour. If you have not received your refund within this timeframe, kindly submit a request for assistance, and our team will promptly address your query.
It’s important to note that if you voluntarily choose not to participate in an excursion for personal reasons after signing up for it, the excursion fee is non-refundable.
